Termeni si Conditii


The use of the site proelbiotech.com implies the acceptance of these Terms and Conditions by the user.

2. Company

In these terms and conditions, the expressions „we” „us” and „our” are a reference to:


Address: MUNCITORILOR, Nr. 16, Sfântu Gheorghe, Județ Covasna


The images published on the site are in line with reality, but sometimes the color shades of the products may differ slightly, due to the execution process of the photos or the settings of your monitor. www.proelbiotech.com customers will always be informed if a product is or is not in stock, if it can be produced to order, in how long it will be processed and in how long it will reach them. This information will be sent by e-mail or telephone. Images with products, offers, prices and contests are subject to change without notice. The products sold through www.proelbiotech.com, will be accompanied at the time of delivery of the fiscal invoice or fiscal receipt.


The use of the site www.proelbiotech.com (including visiting and buying products) implies the acceptance of certain terms and conditions of use, obviously, in the form of a legal contract between the user and the S.C. PROEL BIOTECH S.R.L., therefore, it is recommended to read carefully of the following paragraphs.

Visiting or buying the products on the site www.proelbiotech.com automatically implies acceptance of these terms and conditions. Also, the use of any other current or future services provided by S.C. PROEL BIOTECH S.R.L., implies the acceptance of the same terms and conditions.

The entire content of the site www.proelbiotech.com is protected according to copyright law and laws on intellectual property rights. Use without the written consent of the S.C. PROEL BIOTECH S.R.L. of any elements belonging to the site www.proelbiotech.com is punished according to the laws in force.

S.C. PROEL BIOTECH S.R.L. does NOT grant the user the right to modify part or all of the website, to reproduce part or all of the site, to copy, sell or exploit the site in any other way without prior consent in writing. The Visitor / Customer will not modify, copy, distribute, transmit, display, publish, reproduce, license, create derivative products, transfer or sell any information or services obtained from or through this website.

The content of this site, including, but not limited to, logos, stylized representations, symbols, images, photographs, text content and the like, are the exclusive property of S.C. PROEL BIOTECH S.R.L.. Copying, distribution, publication, modification, completion, use, display, inclusion, binding, transmission, removal of signs, photographs, images, pieces of text, display, sale, etc., of content, data, information, photographs or other information found on the site is prohibited without the express permission granted in writing by S.C. PROEL BIOTECH S.R.L..

No Customer acquires, by using and accessing the site, any right or license to use any of the information on the site. No customer has the right to use an automatic or manual device to monitor the materials available on the site.


The customer has the obligation to maintain the confidentiality of the information he has become aware of when accessing and using the site, as well as during communications sent during registration, authentication, placement and fulfillment of orders and other such issues related to the use of the site. The client is prohibited from disclosing to third parties his relations with the S.C. PROEL BIOTECH S.R.L., without the express consent of the association, previously offered in writing.

Transmission by the Customer of information or materials through this site, ideas, concepts, know-how, techniques, etc. gives us unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute this material or information.

The availability of a product in stock, whether it is part of a promotion or not, is announced by email after the order is placed by the Customer.

www.proelbiotech.com has a strict policy of respecting the confidentiality of customer data.

By accessing our site and our products, S.C. PROEL BIOTECH S.R.L. processes your personal data necessary to fulfill the purposes for which these data were requested and stored. With regard to your rights as a data subject as guaranteed by Regulation 2016/679 / EU on the protection of individuals with regard to the processing of personal data and on the free movement of such data, please access the Data Protection Policy. Security provided and other measures implemented to guarantee your rights.


The prices displayed on the site www.proelbiotech.com are in EUR. The displayed prices are valid when accessing the page where they are displayed, S.C. PROEL BIOTECH S.R.L. reserves the right to change them at any time, without any notice or notification.

By placing an order on the website www.proelbiotech.com you irrevocably undertake to pay the value of the ordered products. In this regard, we inform you that, during the procedure of registration of your orders, you will be redirected to the sites of our collaborators in order to collect the data necessary for payment.


Any customer who wishes to do so can register on our website by simply clicking on the Registration button available on the main page and following the appropriate steps required to register.

To register, you will be asked to enter your first and last name, email address and password. You must enter a valid email address, otherwise it will not be possible to continue the registration procedure on the site. You are fully responsible for keeping your access password and any registration, authentication and account information secure. You are fully responsible for any order and / or payment made by using our site in your account.


The order is placed by completing the following steps:

  1. select the desired products and add them to the Shopping Cart by clicking on the „Add to Cart” button,
  2. if you want to add more products to the cart, click on the „Continue shopping” button, if you want to complete the order click on the „Complete the order” button,
  3. after selecting the desired products, if you do not have an account on the site and do not want to create an account on the site, select „End order as Visitor” enter your email address to confirm receipt of the order
  4. enter your billing information,
  5. enter the delivery address,
  6. delivery is made by courier,
  7. choose the payment method,
  8. tick the „agree to the Terms and Conditions on the Site” field,
  9. you can agree to receive newsletters,
  10. place the order by clicking on the „Complete order” button


S.C. PROEL BIOTECH S.R.L. tries, through the site, to offer its customers a description as detailed as possible on its products, but does not guarantee that the description of the products or any other content of the site www.proelbiotech.com is complete or total error-free. Also, S.C. PROEL BIOTECH S.R.L. does not assume responsibility for any type of loss such as: data loss, lost profits, inability to use the data on this site, changes without prior notice of data, prices or structure site.

The customer has the obligation to opt for the payment method chosen before placing the order, by checking the appropriate option, according to the steps of placing the order.

The Seller will issue an invoice to the Customer for the delivered products. In this sense, the Customer has the obligation to provide the Seller with all the information necessary to issue the invoice, according to the legislation in force. The invoice will be communicated to the Customer printed in material format on the delivery of the ordered products.


The products are delivered by the seller, directly to the buyer’s home / address specified by him.

The transport is provided by the courier company.

The transport fee is 15 EUR.

The shipment of the order for the products in stock will be made within 24 hours from the order confirmation, by email. The order should reach you within a maximum of 2 working days from the date of order confirmation. This term can be modified by circumstances independent of our will, without exceeding a term of 10 working days, calculated from the date of taking your order.

The order will be shipped in packaging to ensure transport security. We are not responsible for any damage caused during the transport of the product, package or package sent by us, according to the local legislation in force.


Any dissatisfaction related to accessing, using, registering on our site, placing an order, issues related to the order placed and the like, will be communicated to us directly, either by phone, at TELEPHONE NUMBER 00 40 745 167 733, or by email at shop@proelbiotech.com.

Your dissatisfaction will be registered and you will receive a written response to the email address mentioned on the occasion of notifying us of your dissatisfaction, within a maximum of 3 working days.

The customer declares that he agrees not to make public these grievances (on social networks, media, discussions at private parties or in any other way) subject to bearing the damages caused for the image damage caused to the Company by these actions.


S.C. PROEL BIOTECH S.R.L. reserves the right to make changes at any time regarding the content of the site www.proelbiotech.com, the policy, the terms and conditions of use, without the need for prior notice to users in this regard. , although we will be careful to notify customers about these changes.

The user of the site www.proelbiotech.com has the obligation to regularly check the terms and conditions of use. If you do not agree with the changes brought to them by the S.C. PROEL BIOTECH S.R.L., you will stop using the site. If the user continues to use the site, it is considered that he agrees with the changes made.


By creating and using the Account, the Client assumes responsibility for maintaining the confidentiality of Account data (user and password) and for managing access to the Account, being responsible under the law for the activity carried out through his Account.

By accessing the site, creating the Account, using the site, placing orders, etc. the customer expressly and unequivocally accepts the Terms and Conditions of the site in its latest version communicated within the site. Subsequent to the creation of the Account, the use of the content is equivalent to accepting the changes made to the Terms and Conditions of the Site and / or the updated versions of the Terms and Conditions of the Site. The customer is responsible for verifying the final version of the Terms and Conditions whenever he uses the site.

Acceptance of the Site Terms and Conditions is confirmed by checking the appropriate checkbox on the site and / or by sending the Order and / or by making an online payment.

We do not assume liability for damages of any kind that the Customer or any other third party may suffer as a result of our fulfillment of any of our obligations under the Order or for damages that may result from the use of the Goods after delivery and much less for their loss.

We cannot be held responsible for any damage to your computer or viruses that could infect your computer or other equipment as a result of accessing, using or browsing our site or downloading any content, information, materials, data, text, images, video or audio from our site.


Customers who are not satisfied with the product may return it within a period of 30 days from the purchase and / or choose another product within the value of the returned product, subject to the terms and conditions below. Products that will be unsealed, lack of original labels or packaging will not be accepted for return. Before returning the products, customers must notify the trader in advance to the e-mail address shop@proelbiotech.com, where they will specify the following:

– the product (s) they wish to return

– the reason for the return

– the option to replace or reimburse the amount


Neither Contracting Party shall be liable for the failure to perform on time and / or for the improper performance – in whole or in part – of any obligation incumbent on it under this contract, if the non-performance or improper performance of that obligation was caused by force majeure as defined by law, for reasons beyond the control of the parties.

The party invoking force majeure is obliged to notify the other party, within 5 (five) days, of the occurrence of the event and to take all possible measures to limit its consequences.


The contract will be governed by and construed in accordance with Romanian law. Any misunderstanding between the Merchant and the Customer in relation to the relations arising from this Agreement shall be settled amicably, and in case of failure, shall be submitted to the competent courts material ROMANIA.


This site is owned by S.C. PROEL BIOTECH S.R.L., which offers you the right to access and use the site subject to your acceptance of these Terms and Conditions. By accessing and using the site, you automatically and unequivocally agree to abide by the Terms and Conditions on the site.

S.C. PROEL BIOTECH S.R.L. has the right to modify the Terms and Conditions at any time, without prior notice, by posting the updated version on the site, and the Client has the obligation to read the Terms and Conditions whenever he accesses the site. The customer has the obligation to comply exactly with the Terms and Conditions on the site and cannot claim and cannot defend himself with the ignorance of the Terms and conditions on the site, valid on the date of accessing, using and / or placing an order on the site.

S.C. PROEL BIOTECH S.R.L. can (periodically) organize various Promotions that are announced on the site. Promotions start to take effect when they are activated on the site and cease to be valid when they are not activated on the site. Promotions do not cumulate with each other or with other discounts and are only valid while stocks last.